UX Researcher

  • Design
  • Milano, Italy

UX Researcher

Job description

For our Milan office we are looking for a UX Researcher to join our small but mighty design team and contribute to the improvement of our customer experience and engagement. 

You will work alongside motivated and passionate people, in an environment that will allow you to test your skills and enhance them.

 Who we are

  • Supermercato24 was founded in 2014 and got multiple startup awards.

  • It is now a multi-million well-funded startup with top Italian investors.

  • We aim at making grocery shopping online easy, fast and convenient.

  • We want to empower everyone with avant-garde technology and doing things that were deemed impossible until few moments ago.

  • We want to change the world and give back all the time and efforts that everyone now spends in picking, queuing and delivering his own groceries at home.

  • We want to do this to allow people to spend their time on what really matters: life.

What you will do

  • You will put users at the centre of every design process

  • You will work closely with ux designers, product managers, developers, operations and data analysts in a collaborative way in order to reach our common objectives.

  • You will organize and run, in person or remotely, users researches to drive and validate design solutions and make our customers have memorable shopping experiences.

  • You will collaborate with the Design Lead in defining a strategic research plan and suggesting the most valuable tools and methodologies to reach our goal.

What we offer

  • Salary very adaptable on the basis of experience and results.

  • Talented and collaborative colleagues who will both push and support you.

  • Unparalleled power, freedom, learning, personal growth and reward.

  • One/two days per week remote.

  • Free coffee, fresh fruit and happy-hours.

  • 15% discount and free delivery on every order on Supermercato24.

  • Create something that can change the life of millions of people.

 Why you should join us

  • You will join a small, but mighty design team, with sky-high ambitions.

  • You will have the chance to have a strong impact both on the product and on how we communicate our service. 

  • We are growing very fast and the earlier you join the higher the rewards.

  • We are working in a huge industry that hasn’t been much touched by the last 20 years of innovation, we want to bring all of that at once.

  • We work with top brands and partners on all sides (retailers, brand manufacturers, marketing partners, media partners, etc.).

  • You will have the chance to “drive” your projects with fully ownership and responsability.


  • You have at least 5 years of experience in user research.

  • You have a portfolio that proofs your methodology knowledge and results achieved.

  • You solve problems with a data-oriented approach (user-testing, user interviews, analytics, surveys, benchmarking, etc.)

  • You are able to run test and researches on website, webapps and native apps.

  • You have excellent abilities in sharing user researches results.

  • You shine in journey mapping, surveys and analysis design, behavioural studies and persona creation.

  • You have worked in Agile or Kanban delivery team.

  • You are a team player, someone who works with generosity and disposability.

  • You master copywriting as an intrinsic part of your design process.

  • You master excellent creative, comunicative, relational and organizational skills.

  • You are autonomous in defining accurate estimation of time and budgets.

  • You’re fluent in English — we use it daily.