Key Account Manager - Retail

  • Business Development
  • Milano, Italy

Key Account Manager - Retail

Job description

Inside the Business Development team, the Key Account Manager - Retail will report directly to the Retail Sales Manager and he/she will be responsible for the performance, evolution and success of our Large-scale retail partners. On top of it, he/she will need to strengthen the relationship in order to drive upsell and business growth. He/she will have assigned a portfolio of retail and will be the spoc inside and outside the organization for the end to end in life management of the account. 


The main responsibilities and activities in full details will be:

  • Manage the relationship ensuring the partner satisfaction, fostering loyalty to our services and plan expansion.

  • Full accountability on revenue and margin targets for the assigned retail brands leveraging the following metrics and means: 

    • co-marketing activities

    • conversion rate optimization

    • customer experience improvement

    • catalog optimization

    • CRM tactics

  • Devise strategy to assure partner expansion.

  • Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans

  • Coordinate with other teams in order to ensure we are delivering the best experience to our customers and that we are fully exploiting our potential.

  • Lead launch process for new partners joining the Supermercato24 marketplace, overseeing catalog setup, marketing, PR and operations

  • Carry on quarterly review with insightful analysis and a consulting approach in order to deepen our knowledge of the partner needs and don’t miss any opportunity

  • Identifying new services and features to be integrated in our platform and drive adoption with our retail partners

  • Research new and existing partners

Who we are

  • Supermercato24 was founded in 2014 and got multiple startup awards.
  • It is now a multimillion well funded startup with top Italian investors such as Fondo Italiano d’Investimento, 360 Capital Partner, Innogest, DIP and Endeavor, which means the medium-term security of investments and network combined with freedom, power, responsibility and zero bureaucracy.
  • We aim at making grocery shopping online easy, fast and convenient.
  • We want to empower everyone with avant-garde technology and doing things that were deemed impossible until few moments ago.
  • We want to change the world and give back all the time and efforts that everyone now spends in picking, queuing and delivering his own groceries at home.
  • We want to do this to allow people to spend their time on what really matters: life.
  • If you are analytical and ambitious, you should look no further and apply now!

    What we offer

    • Salary very adaptable on the basis of experience and results.

    • Talented and collaborative colleagues who will both push and support you.

    • Unparalleled power, freedom, learning, personal growth and reward.

    • One/two days per week remote.

    • Free coffee, fresh fruit and happy-hours.

    • 15% discount and on every order on Supermercato24.

    • Create something that can change the life of millions of people.


    • Master of science in management engineering, business administration or other analytical/scientific background; 

    • 2/3 years of experience in sales roles;

    • Ability to communicate succinctly and effectively with key stakeholders across multiple channels;

    • Passion for the customer and shopper experience;

    • Very good multi-tasking skills;

    • Business acumen and solid analytical skills;

    • Team-oriented mindset and willing to jump in to help wherever and whenever needed 

    • Solid execution and “hands-on” attitude;

    • Ability to process information quickly and implement effective solutions;

    • Flexibility to work in a rapidly-changing environment

    • A knack for recognizing patterns and problems;

    • An attitude that views inefficiency as unacceptable and you think of new, improved ways to do things when a process is broken.